Billing & charges

Learn about how we bill and charge our customers with these helpful tutorials. For more support, call us anytime.

Call us on 0800 467 009

How do I query an invoice or order?

How do I get invoiced for longer term rentals?

How can I reduce the amount I spend on Hire Equipment?

What is the process for opening a trade credit account?

How do I get my bond refunded from a Cash Account or Cash Only sale?

I am on a Cash Account, how does this process work for payment?

How do I go about a Cash only sale in regard to confirming and payment?

How do you manage my personal details?

What is the process if a machine is returned damaged or damaged is found?

Is there a minimum hire period? How does the 7-day week and 28-day month work?

Do I get charged if I cancel the hire?

What extra costs may I encounter?

Why am I being charged for cleaning?